Terms & Conditions
Terms & conditions introduction
We operate the website www.lovepaper.com (the "Website").
If you are a consumer then references in these terms and conditions (the "Terms") to "you" are to the individual using our website and purchasing the products detailed on our website ("Products") for private and non-commercial purposes.
These Terms (together with our Privacy Policy) tell you information about us and the legal terms and conditions on which we sell the Products to you. The Terms, Privacy Policy and Terms of Website Use are together the "Agreement".
By giving information to Love Paper and ordering a Product through this Website contact form, you accept that you are entering into a contract with us under these Terms. If you do not agree to these Terms, you must not use this Website. Please note, we reserve the right to amend these Terms from time to time.
Placing an order
A contract for the purchase of a product is created as follows: To place an order, a visitor must send us a message via the order form. Love Paper does not accept return or issue refund as all stationery is made to order. By confirming your order, you are agreeing to purchase the “personalised product” you have selected for your order.
At this point, we take payment by online banking. We will confirm our acceptance of your order by sending you an “order confirmation email”, which will make the agreement legally binding on you and us. Each order placed will incorporate the Terms and shall be a new and separate contract between you and us; Once your Order has been despatched for delivery, you will receive a “despatch confirmation email”. We cannot make changes or cancel your Order once it has been placed.
We endeavour to ensure that every product on Love Paper is shown accurately, however, occasionally there may be small variations in colour, typefaces and layout. With invitations, you are able to order a Sample of your main invitation to review the product before making a final purchase.
The prices displayed on the website are subject to change and we reserve the right to change these at any time.
In rare cases, the price quoted for a Product may be displayed incorrectly. We will aim to rectify any such error as quickly as possible and will notify you of the correct price before you make your payment. We are under no obligation to provide the Product to you at the incorrect price, even after an Order Confirmation Email has been sent, if the pricing error is obvious and unmistakeable and could reasonably be recognised by you as a mis-pricing. Prices shown on the website are in GBP. The price of the product does not include the delivery charge. You are advised of delivery charges when you have placed the order.
Love Paper does not cover lost parcels, or if the parcel does not reach the destination.
Personalisation of products
It is up to you to ensure that all content in a personalised product is correct, and (for example) is correctly spelt or irregularly formatted. We cannot edit or cancel an order for a personalised product once it has been placed so please double-check your order on screen before confirming your purchase. WE DO NOT ACCEPT ANY RETURNS, REFUNDS OR CANCELLATIONS.
An estimated delivery date will be given when you place your order. Occasionally our delivery to you may be affected by an Event Outside Our Control. Dates and times given for delivery are estimates only and we shall not be liable for any delay in delivery.
Our privacy policy
PLEASE READ THIS POLICY CAREFULLY BEFORE USING LOVE PAPER SERVICES
Protecting your data, privacy and personal information is very important to Love Paper. It is vitally important to us that our customers feel secure when using the Services.
This policy (together with our terms of use and any other documents referred to in it), sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by Love Paper. Please read this privacy policy carefully to understand the types of information we collect from you, how we use that information, the circumstances under which we will share it with third parties, and your rights in relation to the personal data you provide to us.
When visiting Love Paper’s website at lovepaper.com (our "Website"), using order form or using any of the services offered via the Website, you will be asked to indicate your acknowledgment of, and where applicable your consent to, the practices described in this policy.
Information we may collect
We may collect and process the following data about you:
Information that you provide to us. You will be asked to provide us with your information when you:
fill in forms on our Website or correspond with us by phone, email or otherwise;
register to use our Services, subscribe to our newsletter, promotional emails or other marketing materials; use the Services; report a problem with our Services; or
complete any surveys we ask you to fill in that we use for research purposes (although you do not have to respond to these if you do not want to).
The information you will be asked to provide to us for these purposes will include your first name, surname, email address, phone number, delivery address, or further information required to verify your identity.
Information we collect about you. With regard to each of your visits to our Website however, this information cannot be used to identify you:
device-specific information, such as your hardware model, operating system version, unique device identifiers, and mobile network information;
technical information about your computer, including where available, your IP address, operating system and browser type, for system administration and analytical purposes;
details of your visits to our Website, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time), length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs).
Information we receive from other sources. When using our Services, we will be in contact with third parties who may provide us with certain information about you in order to enable your use of the Services.
For the avoidance of any doubt, any reference in this privacy policy to your data shall include data about other individuals that you have provided us with.
How we use your information and justification of use.
Use of personal information under EU data protection laws must be justified under one of a number of legal "grounds" and we are required to set out the ground in respect of each use of your personal data in this policy. These are the principal grounds that justify our use of your information:
Consent: where you have consented to our use of your information (you are providing explicit, informed, freely given consent, in relation to any such use and may withdraw your consent in the circumstance detailed below by notifying us);
Contract performance : where your information is necessary to enter into or perform our contract with you;
Legal obligation : where we need to use your information to comply with our legal obligations;
Legitimate interests : where we use your information to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights; and
Legal claims : where your information if necessary for us to defend, prosecute or make a claim against you or a third party.
We use information held about you (and information about others that you have provided us with) in the following ways:
We will not sell your personal data (or any other data you provide us with) to third-parties, however, we reserve the right to share any data, which has been anonymised and/or aggregated. You acknowledge and accept that we own all right, title and interest in and to any derived data or aggregated and/or anonymised data collected or created by us.
Changes to this policy
Any changes we make to our privacy policy in the future will be posted on this page, and where appropriate, notified to you by email. We therefore encourage you to review it from time to time to stay informed of how we are processing your information.
Cookies
Love Paper may use cookies to distinguish you from other users. This helps us provide you with a good experience when you use our Website, and also allows us to improve our Services. Please note that it is possible to disable cookies being stored on your computer by changing your browser settings. However, our Website may not perform properly or some features may not be available to you if you disable cookies.